International Shipping Policy

Thank you for shopping with us! We are delighted to offer international shipping to bring our products to customers worldwide. Please read our international shipping policy below for important information regarding processing, estimated arrival times, returns, and customer support.

1. Customs Fee

Each country has its own customs regulations and policies that determine the fees and duties imposed on imported goods. All customers outside of the United States are responsible for the customs fees/duties that may be charged by their country. We are not liable for any import taxes, duties or fees associated with your order. We advise that you check your country’s policies before purchasing so you are aware of any potential fees.

2. Order Processing:
- All orders will be processed within 24-72 hours from the time of purchase, excluding weekends and holidays.
- Once your order is processed, you will receive a confirmation email with tracking information.

3. Estimated Time of Arrival:
- The estimated time of arrival for your order will be provided by the shipping carrier during the checkout process. Please note that this estimate is based on the carrier's services and is subject to factors beyond our control, such as customs clearance and local delivery processes.

4. Sales and Returns:
- All international sales are final. We do not accept returns or exchanges for international orders.

5. Customer Support:
- For any questions or inquiries regarding international shipping, orders, or products, please email us at basedbalm@gmail.com. Our customer support team will respond as soon as possible, typically within 24-48 hours.

Please note that additional customs duties, taxes, or fees may be applicable to your order depending on the destination country's regulations. These charges are the responsibility of the recipient and are not included in the product or shipping prices.

We appreciate your understanding and cooperation with our international shipping policy. Should you have any further inquiries, please do not hesitate to contact us at the provided email address.